White Papers

Capturing Knowledge: Know What You Know, Know What You Don't
[Jul 2008]

When capturing organizational knowledge, knowing what you don't know is as important as knowing what you do. All too often, knowledge management is focused on identifying experts, then leaving others to approach those individuals with requests to share their knowledge and expertise. For a knowledge management program to be effective, it must include the identification of experts as well as novices, and all skill levels in between. The program must also go beyond the categorization of individuals under pre-determined subject headings, and delve into the specific strengths and deficiencies within the group.

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